Common QA answers for M1-AMD series products

Q: What should I do if my computer enters BIOS directly after booting up and I can't enter the operating system desktop?

  1. (Applicable to M.2-SATA or 2.5-inch SATA protocol hard disk query) Upon entering BIOS, navigate to Advanced > IDE Configuration > Query Cezanne AHCI0 > Port1 to check if the hard disk name and capacity are recognized for the corresponding M.2 SATA hard disk. Similarly, check Query Cezanne AHCI1 > Port0 for recognition of the name and capacity of the HDD corresponding to a 2.5-inch SATA HDD.

2. If the hard drive name and capacity are not identified, suspect issues with the hard drive, motherboard, poor contact with the data cable, or damage to the hard drive itself. Power off the machine, disassemble it, and verify that the hard drive is correctly installed and the SATA data cable is securely connected at both ends. Power on the machine and check BIOS again for proper identification. If you suspect a faulty hard disk, try replacing it and checking BIOS again.

3. (Applicable to M.2 NVME hard disk query) Enter BIOS and navigate to Advanced > NVME Configuration to check if the hard disk name and capacity are recognized.

4. If the NVME SSD is not recognized, power off the machine, disassemble it, and replace the NVME SSD into the NVME1 slot. After replacement, connect the power adapter, press the power button to turn on the machine, and quickly hit the Del key on the keyboard to enter BIOS for further verification.

5. If the HDD is identified normally in BIOS but you still can't enter the system desktop after booting, suspect that the operating system is not installed on the HDD or the operating system itself is damaged. Try reinstalling the system to resolve the issue.

作者: minipc

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